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	Label Printer Pro 6 Frequently Asked Questions These are the most common questions we receive. If you have any more questions, or would like to find out more about any of our products, contact us at Technical Support These questions are organized into 2 sections. The first section is technical support questions, the second is general information. Please check the Read Me file in the download for any recent changes.   Tech Support Questions   1) My labels are not printing properly. They are off by a fraction of an inch. What is going on? Many older printers, particularly non-laser printers, don't always feed the paper the same way every time. Thus the printout could be off by a small amount. Even laser printers might print the label at a slightly different location depending on which paper tray you happen to be using, or if the paper is fed in at a small angle. To fix this, use the "Adjust Printed Position..." option on the label window. You can specify (in fractions of an inch) how far to move the label up, down, left, or right so it prints properly on your printer. The best way to do this is print a label with some text and a background color and then measure how far off it is, and work from there. ** The settings you select in this dialog box apply only to the current label. If you want to set a default adjust value then go the edit menu and choose "Set Default Adjust Position." **   2) How do I add graphics to a label? Just drag and drop any image file onto a label or use the "Add Picture..." button. With QuickTime 4.0 or higher installed you can add BMP, FlashPix, GIF, JFIF/JPEG, MacPaint, Photoshop, PNG, QuickDraw GX Picture, PICT, QuickTime Images, Silicon Graphics Images, TGA and TIFF images. Older versions of QuickTime do not support as many formats. Should newer versions of QuickTime support more image formats then the Label Printer Pro will support them automatically. If your graphics do not appear trying opening your graphics file with a program such as GraphicConverter, resaving the file (which can correct corrupted image files) and then try adding your graphic files once again.   3) I am getting out of memory errors. How do I fix this? If you are using millions of colors then switch to 16-bit (thousands of colors) using your monitors control panel. The Label Printer Pro tries to alert you when it runs out of memory but sometimes it cannot. Also, try increasing the program's RAM allocation by choosing "Get Info..." in the finder and increasing the Label Printer Pro's Preferred memory size. You should never have to change the Label Printer Pro's memory allocation on Mac OS 9 unless you are getting errors since the Label Printer Pro automatically uses temporary memory when available. Under Mac OS X you will not get any out of memory errors.   4) I read your answer to question #3 above and I switched my monitor to 256 colors (8-bit) to really save memory. But now I can't see the cursor very well in the text areas. Why not? In 8-bit color the cursor does not show up very well on the gray background of the window. Using thousands of colors is a good compromise if you are running out of memory. Or just give the program more memory by choosing "Get Info..." in the finder and increasing the Label Printer Pro's RAM allocation.   5) I added a really large image and none of it is visible? How do the scaling options work? When you add an image to a label, it appears centered and at its original size, even if it is much larger than the label. Theoretically if you add a very large image with a big area of white space in the middle you may only see that white space initially. You can move the image using the position options in the label window. Alternately, use the scaling options in the label window to scale an image down to fit vertically, horizontally, or both. If your graphics do not appear trying opening your graphics file with a program such as GraphicConverter, resaving the file (which can correct corrupted image files) and then try adding your graphic files once again.   6) When I choose print nothing happens. Why? If you do not enter any text and only add a light background color, some black and white printers may interpret your background color as white and see a blank page. Therefore it may print nothing. Just add an image or some text to have it print out. This should not happen with color printers.   7) Can you add rotated text to the labels? Yes, many of the case labels included with the program support rotated text. OS X has problems with rotated text, and these templates may cause the application to crash. We recommend starting up LPP6 from Classic (by checking the box in Get Info) when you print these templates. We are working on a solution, but it is proving difficult.   8) I want to see more labels supported! Can I use older Plug-Ins from the Ultimate Label Printer Pro or Disk Label Printer Pro? We are always adding support for new stick-on labels and new case labels to the Label Printer Pro 6.0. Please check our web site for updates. The Label Printer Pro 6.0 does not use Plug-Ins anymore so you cannot add any older Plug-Ins from our previous programs. The Label Printer Pro 6.0 will import files from the Disk Label Printer Pro, but not from our older Ultimate Label Printer Pro software.   9) How come my text cannot extend to the end of the label? Actually, all of the labels on screen are slightly larger than the actual paper so that if your printout is off center the background color and/or picture will still cover the entire label. So in reality your text most likely does extend to the end of the label, it just does not look that way on screen.   10) On Mac OS X, my icons still look like Mac OS 9 icons. How do I fix this? If you install the Label Printer Pro 6.0 on Mac OS X, rebuild your desktop file on all of your hard drives by holding down the Apple-Option key combination as your Mac starts up. This will allow you to see high quality Aqua icons for the Label Printer Pro 6.0.   General Questions   1) Does the Label Printer Pro support Mac OS X ? Yes, the Label Printer Pro fully supports and runs natively in Mac OS X. and Mac OS 9.x. It is a "Carbon" application. OS X has problems with rotated text, and those templates may cause the application to crash. We recommend starting up LPP6 from Classic (by checking the box in Get Info) when you print these templates. We are working on a solution, but it is proving difficult.   2) I am registered user of the Ultimate and/or Disk Label Printer Pro. Is there a discount for buying the new Label Printer Pro 6? You should have received an e-mail from us giving you the details on upgrading. If not please contact sales@payplaysoftware.com     3) Why is it called LPP6? The first Label Printer Pro was released by Pay&Play Software in 1996. Back then it was called CD LPP and only made the plain paper labels for jewel cases. Soon after we released Zip LPP, and it became clear that we needed an all in one Label Printer Pro. Enter Ultimate Label Printer Pro. ULPP combined all of the plain paper templates into a single application. Prior to LPP6 we released Disk LPP. DLPP printed on self stick labels, a first in the LPP line. Label Printer Pro 6 was released early in 2001, and combined all of the functionality of the earlier ULPP and DLPP into a single application. Since it was the sixth major revision of LPP the number stuck and became part of the name.                                       Contact Sales - Contact Technical Support - Contact Customer Service